01. Introduction
V98 takes the privacy of its users very seriously. This privacy policy explains what information v98 collects, how it is used, and how your data is kept secure.
By registering or using v98, you agree to this privacy policy. This policy is aligned with applicable data protection laws in Bangladesh and international best practices.
In this policy, "v98", "we", or "platform" refers to the v98 gaming service. "You", "member", or "user" refers to any person registered with or visiting the platform.
v98 never sells your personal information to third parties. Your data is used solely to improve our services and manage your account.
02. What Data Collection Is done
V98 collects certain necessary information to provide you with a safe and personalized gaming experience. Data is gathered in two ways — directly from you and automatically through your use of the platform.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC verification & age confirmation |
| Contact Information | Email, mobile number | Account communication & security |
| Financial Information | Mobile banking number, transaction history | Processing deposits & withdrawals |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
| Gaming information | Betting history, game preferences, session duration | Responsible Gaming & Experience Improvement |
V98 collects only the minimum data necessary. We never ask for unnecessary or excessive personal information, and your consent is always obtained before any data is collected.
03. Use of Usage
Collected data is used only for specific, legitimate purposes. v98 never uses your information for irrelevant or unauthorized activities.
- Account creation, management & verification
- Processing deposit & withdrawal transactions
- Fraud detection & suspicious activity monitoring
- Personalizing bonus and promotional offers
- Customer service & support
- Analyzing gaming patterns to ensure Responsible Gaming
- Technical improvements and bug fixes to the platform
- Fulfilling legal obligations and meeting regulatory requirements
- Selling data to third-party advertising companies
- Use for marketing purposes without your consent
- Profiling or tracking beyond your account activity
v98 never sends unsolicited marketing emails or SMS. If you receive a message claiming to be from v98, it may be a phishing attempt — please notify us immediately.
04. Storage & Security
V98 stores your information to the highest security standards. Our servers are encrypted and undergo regular security audits.
- All data transfers are protected with SSL 256-bit encryption
- Passwords are never stored directly — only in hashed format
- Payment card or bank details are not stored on our servers
- Two-factor authentication (2FA) provides additional account security
- Automatic alerts are sent when a suspicious login is detected
- Data is regularly backed up and stored in encrypted form
Your data is not kept longer than necessary. After account closure, data may be retained for a period required by law, then securely deleted.
The v98 security team monitors systems around the clock. In the event of any security breach, affected members will be notified within 72 hours.
06. Cookies Policy
The v98 website and app use cookies to enhance your experience. Cookies are small text files stored in your browser that help the platform remember your preferences.
| Cookie types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and security | Cleared at end of session |
| Functional cookies | Remembering language, theme, and preferences | 30 Days |
| Analytics Cookies | Platform usage statistics | 90 Days |
| Security Cookies | Fraud Detection & Protection | 1 Year |
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.
07. Your Rights
As a v98 member, you have important rights over your own data. Contact our support team to exercise any of these rights.
Right to Access Your Data
You may request to view all information v98 holds about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
After account closure, you may request deletion of your data where no legal retention obligation applies.
Right to Restrict Processing
You can temporarily restrict the processing of your data under certain circumstances.
Right to Data Portability
You may request an export of your information in a structured format.
Right to Withdraw Consent
You may withdraw your consent to optional data processing at any time.
v98 typically responds to rights requests within 30 business days of receipt. In complex cases, this period may be extended up to 90 days.
08. Child Protection
The v98 platform is strictly prohibited for users under 18. We do not knowingly collect or process data from anyone under the age of 18.
If we become aware that data from a minor has been collected inadvertently, that data will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child has registered on v98, we urge them to contact our support team right away.
Warning: Attempting to register under the age of 18 is a serious violation of our rules. Any such account will be closed immediately.
09. Policy Changes
V98 may update this privacy policy when necessary. For significant changes, a notice will be published on the platform and sent to your registered email.
Continuing to use the platform after any changes means you accept the updated policy. We recommend visiting this page regularly. The date of the latest update is always shown at the top of the page.
10. Contact
For any privacy questions, concerns, or rights requests, please contact our support team.
- Email: [email protected]
- Response time: typically within 24–48 hours
- For privacy-related requests, please use "Privacy Request" as the subject line
The v98 support team is available 24/7, 7 days a week. Feel free to reach out regarding any privacy-related matter.